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Refund Policy

Return and Refund Policy

Thank you for shopping at F.O by Farah Omar.

If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to My Business Name, your business address.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Farah Omar, accessible from www.farahomar.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 10 hrs max from your online order, before it's sent by courrier, and it will be free of charge.

You are entitled to return your order that has been shipped and received within 10 days.

The deadline for returning an Order is 10 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation/return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will refund your money in no later than 14 days from the day on which We receive the returned Goods (in good condition). We will use the same means of payment as You used for the Order, and we will only deduct the shipping fees noted in your order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are unused and in their good condition
  • The Goods are in their original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, like face masks.
  •  

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Will send a somebody to pick the product up or instruct you by email where to send it

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanging Goods

In order for the Goods to be eligible for exchange, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are unused and in their good condition
  • The Goods are in their original packaging
  • The new item you'd like to exchange with is currently available online

The following Goods cannot be exchanged:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, like face masks.
  •  

We reserve the right to refuse exchange of any merchandise that does not meet the above exchange conditions in our sole discretion.

You will only be charged with extra shipping fees and/if there's price difference between your second and first orders. 

Only regular priced Goods may be exchanged. Unfortunately, Goods on sale cannot be exchanged. This exclusion may not apply to You if it is not permitted by applicable law

 

You are responsible for the cost and risk of returning the Goods to Us that you'd like to exchange. You should send the Goods at the following address:

Will send a somebody to pick the product up or instruct you by email where to send it.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: